
Trust and Facing the Unknown (with Rachel Botsman)
Risky Business with Nate Silver and Maria Konnikova
00:00
Building Trust in Workplace Culture
This chapter examines insights from a hotel CEO about the vital role of trust and rapport in enhancing workplace culture. It discusses the balance between risk-taking and trust, along with the impact of empowering employees on customer service and the dynamics of repairing broken trust.
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