Risky Business with Nate Silver and Maria Konnikova cover image

Trust and Facing the Unknown (with Rachel Botsman)

Risky Business with Nate Silver and Maria Konnikova

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Building Trust in Workplace Culture

This chapter examines insights from a hotel CEO about the vital role of trust and rapport in enhancing workplace culture. It discusses the balance between risk-taking and trust, along with the impact of empowering employees on customer service and the dynamics of repairing broken trust.

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