11min chapter

Risky Business with Nate Silver and Maria Konnikova cover image

Trust and Facing the Unknown (with Rachel Botsman)

Risky Business with Nate Silver and Maria Konnikova

CHAPTER

Building Trust in Workplace Culture

This chapter examines insights from a hotel CEO about the vital role of trust and rapport in enhancing workplace culture. It discusses the balance between risk-taking and trust, along with the impact of empowering employees on customer service and the dynamics of repairing broken trust.

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