CareTalk: Healthcare. Unfiltered. How AI Agents Cure Healthcare's Admin Burdens w/ Chetan Reddy, Founder & CEO, Confido Health
Dec 3, 2025
Chetan Reddy, Founder and CEO of Confido Health, discusses innovative AI voice agents designed to ease the administrative burden on healthcare practices. He addresses the overwhelming challenges faced by front desk staff and the critical toll of unanswered patient calls. Reddy explains how AI can manage tasks like appointment scheduling and prescription refills, seamlessly integrating with existing systems. He emphasizes the importance of voice communication in enhancing patient access and shares insights on measuring success through patient satisfaction and operational efficiency.
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Access Crisis Driven By Staffing And Weak Tech
- Patient access is breaking because practices lack enough staff and existing tech can't replace human availability.
- The arrival of AI renewed hope that automation can fill staffing gaps without hiring more people.
Nighttime Call That Became A 35‑Minute Ordeal
- Chetan shared a story of parents up at 1 a.m. with a crying child who waited 35 minutes for a callback.
- This illustrated the emotional harm and stress caused by slow phone access.
Threefold Causes Of Workforce Breakdown
- Workforce problems are threefold: insufficient staff, poor pay/retention, and weak technology stacks.
- Many practices also lack SOPs to scale operations or absorb new tech effectively.