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Phone lines are jammed. Staff are overwhelmed. Patients wait, hang up, or fall through the cracks entirely. Meanwhile, the pressure to improve access keeps climbing.
In this Executive Feature, Chetan Reddy, Founder and CEO of Confido Health, joins host, David E. Williams to discuss why patient access is breaking down, how AI voice agents can resolve routine calls instantly, and what it takes for practices to improve patient experience without adding staff.
🎙️⚕️ABOUT CONFIDO HEALTH
Confido Health helps healthcare providers reduce administrative work and focus more on clinical work, enabling them to improve patient outcomes. Learn more about how Confido is eliminating administrative time spent on tedious tasks by clinical staff with AI, here.
🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (Chairman, UConn Health) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.
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⚙️CareTalk: Healthcare. Unfiltered. is produced by Grippi Media Digital Marketing Consulting.
