Digital Transformation Podcast

How AI is Reshaping the Insurance Industry

7 snips
Oct 2, 2025
Jake Sloan, Vice President of Global Insurance at Appian, shares insights on how AI is revolutionizing the insurance industry. He debunks common misconceptions, emphasizing that AI enhances human expertise rather than replacing it. Jake discusses the application of AI in underwriting and claims, showcasing how it streamlines processes and improves risk assessment. He also highlights the importance of transparency in building trust with policyholders and offers actionable steps for firms to begin their AI transformation.
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INSIGHT

Augmented Intelligence Beats Replacement

  • AI should be viewed as augmented intelligence that boosts human experts rather than replaces them.
  • Use AI to remove administrative burdens so experts focus on complex, high-value decisions.
INSIGHT

Contextualization Is The New Frontier

  • AI's step beyond OCR/ML is contextualization: understanding a document's role in decisioning.
  • Contextual AI can evaluate fit with underwriting guides, authority limits, and risk posture.
INSIGHT

AI Finds Patterns To Price Risk And Stop Fraud

  • AI excels at finding patterns for risk assessment and fraud detection across diverse data like imagery and reports.
  • Embedding models in claims workflows lets insurers flag suspicious cases and stop payments before they go out.
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