

Episode 096: Practical Note-Taking for Better Client Care
May 27, 2025
Discover the often-overlooked art of effective note-taking in massage therapy. Learn how structured documentation can enhance client care and provide legal protection. The hosts share tips on gathering essential health information and using frameworks like SOAP and ASTA for clarity. Explore the importance of privacy and the ethical considerations surrounding client records. Plus, find out how to foster open communication, manage security for sensitive notes, and improve treatment outcomes with effective documentation practices.
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Use SOAP or ASTER Frameworks
- Use structured note-taking frameworks like SOAP or ASTER to keep clear, consistent records.
- Document subjective client input, objective observations, assessment performed, and plans for follow-up.
Prioritize Client Communication
- Start note-taking with thorough client communication and health history collection.
- Use online booking forms to capture relevant health details before treatment sessions begin.
Note Client Conversations Live
- Take notes during client conversations in real time to build rapport and accuracy.
- Record significant life events as they can influence treatment outcomes and client wellbeing.