Brené with Charles Feltman on Trust: Building, Maintaining, and Restoring It
Oct 4, 2021
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Brené Brown chats with Charles Feltman, author of The Thin Book of Trust, about trust in personal and professional settings. They discuss the importance of reliability, clear communication, and balancing commitments in building and maintaining trust. The conversation also touches on the impact of vulnerability, gratitude, and the beauty in imperfection.
Key takeaway: Practicing vulnerability in relationships fosters trust and genuine connections.
Key takeaway: Trust is maintained by demonstrating care, integrity, and reliability in actions.
Key takeaway: Leaders should address personal biases, encourage open communication, and prioritize continuous improvement for trust.
Deep dives
Explore the Thin Book of Trust
The Thin Book of Trust is hailed for its practical value in building trust in various relationships. The book's core concepts align with embracing vulnerability and fostering honest, reliable, and competent interactions to cultivate trust in professional and personal settings. It emphasizes the importance of clear and complete requests to avoid misunderstandings and uphold trustworthiness.
Importance of Vulnerability in Trust
Vulnerability is identified as a key component of trust, where individuals are encouraged to share openly and build connections founded on honesty and integrity. Mutual vulnerability and trust allow for genuine interactions and foster psychological safety within team dynamics.
Building Trust Through Behavior
Trustworthiness is intricately linked to behaviors that reflect care, sincerity, integrity, and reliability. Leaders are advised to create environments where individuals feel safe to fail and learn, emphasizing the significance of continuous improvement and intentional trust-building actions.
Navigating Trust Challenges in Leadership
Leaders are reminded of the shadow aspects they must address, including recognizing personal biases and areas of growth. The interview delves into the ongoing process of acknowledging one's limitations, fostering clarity in communication, and maintaining competence and humility in leadership roles.
Exciting Venture into Trust Blogging
An upcoming collaboration to launch a trust-focused blog underscores a fresh initiative in sharing insights and scenarios related to trust-building. The joint effort aims to provide practical guidance and reflections on trust dynamics, highlighting the importance of continuous learning and application in fostering trust in professional interactions.
Charles Feltman is the author of The Thin Book of Trust: An Essential Primer for Building Trust at Work, which is based on his nearly three decades of work with individuals and teams to build, maintain, and restore trust. I have used his definitions of trust and distrust in every book I’ve written, because they are practical and actionable and, at the same time, deep and meaningful. It was important to me to dig into these definitions and explore how they play out at work, in relationships, and in our everyday lives.