Daybreak 'I cancelled the trial but I'm still being charged'—the UPI Autopay trap
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May 26, 2025 A software engineer shares his frustrating ordeal of being charged for a canceled subscription due to UPI Autopay. This issue highlights a growing trend where users unknowingly continue to pay, revealing the dark patterns that complicate cancellation processes. Consumer complaints cascade, showcasing a stark contrast between seamless sign-up and labyrinthine cancellation. Experts weigh in on consumer protections and provide valuable tips for managing subscriptions, empowering listeners to navigate the tricky waters of online services.
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Rohan's Subscription Charge Trap
- Rohan started a Rs 1 trial on Seekho and cancelled it within weeks, yet charges continued months later.
- Many users experience unexpected ongoing charges despite cancellation efforts due to UPI AutoPay traps.
UPI AutoPay Ease vs Cancellation
- UPI AutoPay has become India's dominant mode for subscription payments due to simplicity.
- However, its ease of signing up contrasts with complex, ineffective cancellation processes, causing widespread user frustration.
Defining Subscription Traps
- The Central Consumer Protection Authority defines subscription traps as deliberately complex or hidden cancellation processes.
- Such practices include forcing auto-debit for free trials and ambiguous cancellation instructions.