'I cancelled the trial but I'm still being charged'—the UPI Autopay trap
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Navigating the Subscription Trap: The Challenges of UPI Autopay
This chapter explores the challenges users face with subscription traps in India's digital economy, particularly the dark patterns that complicate cancellation processes. It highlights consumer complaints and the responses from companies like Seco and Cuckoo FM, revealing the contrast between easy subscription setups and difficult cancellation experiences.
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