Modern Mentor
Move Fast and Fix Things with Frances Frei
Oct 10, 2023
Frances Frei, Professor at Harvard Business School, shares insights on moving fast, building trust, and accelerating excellence at work. Topics include trust as a driver of success, pitfalls of 'bring me solutions' mentality, collaborative problem-solving, talent engagement and inclusion, and embracing humanity for business success.
38:30
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Quick takeaways
- Trust is essential in business and can be built through authenticity, logic, and empathy.
- Inclusion improves employee engagement and business performance, creating a culture that supports success.
Deep dives
The Importance of Trust in Business Success
Trust is essential in business, as it affects speed and quality. In the presence of trust, decisions are respected, and people give the benefit of the doubt. In the absence of trust, decisions get unagreed upon, and compromise takes precedence over bold ideas. Trust is co-produced and has three components: authenticity, logic, and empathy. By understanding and addressing these components, trust can be built and maintained, leading to higher performance and engagement.
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