Frances Frei, Professor at Harvard Business School, shares insights on moving fast, building trust, and accelerating excellence at work. Topics include trust as a driver of success, pitfalls of 'bring me solutions' mentality, collaborative problem-solving, talent engagement and inclusion, and embracing humanity for business success.
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Quick takeaways
Trust is essential in business and can be built through authenticity, logic, and empathy.
Inclusion improves employee engagement and business performance, creating a culture that supports success.
Deep dives
The Importance of Trust in Business Success
Trust is essential in business, as it affects speed and quality. In the presence of trust, decisions are respected, and people give the benefit of the doubt. In the absence of trust, decisions get unagreed upon, and compromise takes precedence over bold ideas. Trust is co-produced and has three components: authenticity, logic, and empathy. By understanding and addressing these components, trust can be built and maintained, leading to higher performance and engagement.
The Power of Inclusion in Organizations
Inclusion is a valuable accelerator of performance. It improves employee engagement and business performance by 200-500%. Creating a safe, welcoming, and celebratory environment for all individuals, regardless of their differences, is key in fostering inclusion. It is everyone's responsibility to ensure others feel safe and welcome. Celebrating uniqueness and championing individuals' contributions further enhances inclusion. By embracing inclusion, organizations can gain a competitive advantage and create a culture that supports success.
The Art of Deeply Simple Communication
Effective communication involves understanding something deeply and being able to describe it simply. This requires revising and refining ideas until they can be expressed in a clear and concise manner. Deeply simple communication is a valuable leadership skill that enhances influence and the ability to reach a broader audience. Embracing this skill can lead to better understanding, engagement, and impact in the workplace.
The Benefits of Embracing Emotions at Work
Emotions, such as joy, anger, and regret, are powerful accelerants in the workplace. Rather than stifling emotions, embracing them can lead to better performance and outcomes. Encouraging employees to express and process their emotions creates a more authentic and productive work environment. Emotional intelligence and empathy play crucial roles in effectively managing and leveraging emotions. By understanding and embracing emotions, organizations can tap into the full potential of their employees.
In this conversation with Frances Frei, Professor of Technology and Operations Management at Harvard Business School, we ideas leaders can use to move fast, build trust, and accelerate excellence at work.
Modern Mentor is hosted by Rachel Cooke. A transcript is available at Simplecast.