

#254: Is Your Use of Benchmarks Above Average? with Eric Sandosham
Sep 17, 2024
Eric Sandosham, founder and partner at Red & White Consulting Partners, joins the conversation to challenge the effectiveness of benchmarks in business. He argues that much of the data lacks context and can lead to complacency. The hosts discuss the pitfalls of relying solely on external evaluation and the importance of internal data. They explore the nuances of using benchmarks for setting targets and even critique common metrics like the Net Promoter Score. With a blend of humor and insight, they encourage listeners to rethink the role of benchmarks in decision-making.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8
Intro
00:00 • 3min
The Benchmarking Dilemma
02:58 • 6min
The Risks of Over-Reliance on External Evaluations in Business Management
09:11 • 2min
Navigating Benchmark Challenges
10:42 • 13min
Navigating Benchmarking Challenges
24:03 • 7min
Navigating Investment Benchmarks
31:10 • 16min
Rethinking Benchmarks in Experimentation
47:31 • 7min
Data Visualization and Audience Engagement
54:09 • 10min