Sales mindset expert Mike Meilinger talks about the importance of client care and communication. Topics include client retention, referrals, the sales process, building confidence, flexibility in client projects, and taking control and building confidence.
Building strong relationships with clients is essential for growth.
Creating a strong brand promise and defining clear service packages can differentiate accounting firms from their competitors.
Deep dives
The Importance of Building Relationships
Building strong relationships with clients is essential for growth. By focusing on keeping good clients and reducing client turnover, firms can experience significant growth. Through strategic client selection and asking powerful questions, firms can identify high-value clients and generate referrals. Building trust and delivering value are key factors in maintaining client relationships.
The Power of Branding and Clarity
Creating a strong brand promise and defining clear service packages can differentiate accounting firms from their competitors. By clearly communicating what services are offered and how they can benefit clients, firms can increase their credibility and attract the right clients. Developing pricing strategies that align with the value provided and consistently delivering on the brand promise are crucial for long-term success.
Overcoming Pricing Challenges
Many CPAs struggle with pricing their services effectively. It is important to accurately estimate the time and effort required for each engagement and factor in the cost of communication and unexpected challenges. Pricing should consider the value delivered and the expertise of the firm. Offering fixed fees and pricing packages can provide transparency and build trust with clients.
Developing a Sales Mindset
Developing a sales mindset involves caring about clients, believing in the ability to help them, and having the confidence to communicate effectively. Asking the right questions, actively listening, and focusing on the client's needs are keys to successful sales. Sales training and continuous learning can enhance selling skills and improve overall business growth.
“You have to care about your clients and how you can help them. Then, you have to have the confidence to communicate to the client–not by bragging on yourself but just by believing in yourself.” - Mike Meilinger
The finer details of this episode:
Client Retention and referrals
The Importance of mindset
Following a Sales process
Episode resources:
Summit Virtual CFO by Anders website – summitcpa.net