

#152: Scott Redler, Cofounder of Freddy's Frozen Custard & Steakburgers – Codify your standards
Sep 14, 2023
Scott Redler, Cofounder of Freddy's Frozen Custard & Steakburgers, shares insights on operationalizing quality, long-term value, franchise models, balancing short-term and long-term decisions, boosting innovation, and incentivizing long-term thinking. He emphasizes the importance of codifying standards and building quality into the culture. Scott also discusses his journey in the restaurant industry, the influence of Dan and Frank Carney, commitment to quality, supporting coworkers in adversity, responding to failure, and the importance of growing with employees.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8
Introduction
00:00 • 2min
Scott Redler's Journey in the Restaurant Industry
01:39 • 10min
The Influence of Dan and Frank Carney and Maintaining the 'Freddy's Way'
12:05 • 2min
Commitment to Quality and Premium Experience
14:35 • 2min
Supporting Coworkers in Times of Adversity
16:37 • 13min
The Importance of Responding to Failure and Learning from Mistakes
29:36 • 3min
The Importance of Incentivizing and Growing with Employees
32:32 • 4min
Dirty Restaurants, Favorite Custard, and the Redler Institute
36:29 • 9min