Scott Redler, Cofounder of Freddy's Frozen Custard & Steakburgers, shares insights on operationalizing quality, long-term value, franchise models, balancing short-term and long-term decisions, boosting innovation, and incentivizing long-term thinking. He emphasizes the importance of codifying standards and building quality into the culture. Scott also discusses his journey in the restaurant industry, the influence of Dan and Frank Carney, commitment to quality, supporting coworkers in adversity, responding to failure, and the importance of growing with employees.
