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From Blockbuster Rejection To Global Pivot
- Reed Hastings and Netflix survived early losses and a humiliating Blockbuster rejection to go public and scale globally.
- That pivot led Netflix from DVD-by-mail to a streaming giant with original content and Oscars.
Talent Density Drives Performance
- Firing adequate performers raised Netflix's talent density and energized the whole company.
- Small numbers of mediocre employees drag down team performance and morale disproportionately.
One Dud Can Cut Team Output Sharply
- One underperformer can reduce a high-performing team's output by 30–40%.
- Social contagion explains why removing semi-jerks produces outsized gains.