The AI in Business Podcast Accelerating Retail & CPG Transformation through AI Solutions - with Dwight Hill of Turing and Joe Troy of Amazon
Aug 4, 2025
Join Joe Troy, Senior Manager of Site Risk at Amazon, and Dwight Hill, Vice President of Retail & Consumer Products at Turing, as they dive into the transformative power of AI in retail. Joe reveals how AI-driven video analysis is revolutionizing loss prevention, making anomaly detection faster and more efficient. Dwight discusses the role of generative AI in personalizing customer experiences and optimizing pricing strategies, emphasizing the importance of data unity and human oversight in deployment. This engaging conversation highlights practical AI applications and their significant ROI in retail.
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AI's Transformative Role in Loss Prevention
- Generative AI enhances loss prevention by surfacing anomalies and automating surveillance tasks, saving time and reducing shrink.
- It's enabling a proactive approach to insider threats through behavioral intelligence in hiring.
Human-in-Loop Maximizes AI Value
- Retailers find strong ROI in personalization, pricing optimization, and marketing campaign automation using generative AI.
- Human-in-the-loop remains critical to accelerate AI-generated insights into actionable improvements.
Shift Mindset for Effective AI
- Avoid binary yes/no AI frameworks; embrace complexity for nuanced fraud and risk detection.
- Update outdated policies frequently and align AI outcomes with clear customer needs for real impact.