The podcast explores the three types of failure and how to learn from each. It discusses strategies for utilizing failure for learning and growth, preventing complex failures, and making better decisions in high-stakes situations. The importance of psychological safety and accountability are emphasized, along with the value of expressing remorse and celebrating failures that lead to learning.
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Quick takeaways
Failures can be categorized into three types: intelligent failures, basic failures, and complex failures, each requiring different strategies to learn and grow from.
Instead of blaming others, individuals should embrace accountability for their own contributions to failures, leading to personal growth and improvement.
Deep dives
The Different Types of Failure
Failures can be categorized into three types: intelligent failures, basic failures, and complex failures. Intelligent failures occur when pursuing a goal in new territory, conducting small-scale experiments and learning from the outcomes. Basic failures are simple errors caused by human mistake or oversight, and they can often be prevented through vigilance and following checklists. Complex failures involve multiple causal factors and can result from the unfortunate combination of various circumstances. These failures require attentiveness to warning signs, contingency plans, and the creation of buffers or slack to mitigate risks.
Overcoming the Blame Game
Instead of focusing on blame when failures occur, it is important to shift towards accountability. Holding individuals accountable means reflecting on personal contributions and being willing to learn from mistakes. Blaming others only hinders growth and prevents a deeper understanding of failures. By embracing accountability, individuals can own their roles and make improvements for the future.
Reframing Failure
Reframing failure involves challenging one's perspectives and recognizing the frames or biases through which failures are viewed. This shift allows individuals to approach failures with a scientific mindset, seeking to learn from the experiences and identify areas for improvement. Reframing failure as an opportunity for growth and learning enables individuals to embrace failure and extract value from it.
Practices for Failing Better
There are four key practices that can help individuals and teams navigate failure more effectively. These practices include persistence, reflection, accountability, and apologies. Persistence encourages individuals to overcome obstacles and keep trying despite setbacks. Reflection involves deliberate and systematic learning from failures through analysis and identification of lessons. Accountability involves acknowledging one's contribution to failures and taking appropriate ownership. Apologies play a vital role in repairing relationships and demonstrating remorse for the impact of failures. Additionally, collective practices such as sharing failures, promoting honest conversations, and rewarding honesty can enhance the learning culture within teams and organizations.
People often think of failure in one of two ways: as something that hinders the pursuit of success, or as something that's a necessity in obtaining it — as in the Silicon Valley mantra that recommends failing fast and often.
There's truth to both ideas, but neither offers a complete picture of failure. That's because there isn't just one kind of failure, but three.
Here to unpack what those three types are is Amy Edmondson, a professor of leadership at the Harvard Business School and the author of The Right Kind of Wrong: The Science of Failing Well. Today on the show, Amy shares which type of failure is most productive, which types are less fruitful, and how to best use the former, prevent the latter, and learn from failure of every kind. We also talk about how to organize potential failures into a matrix that will help you best approach them. Along the way, we dig into examples, both big and small, of how individuals, organizations, and families can put failure to work for them.