AI Agents Podcast AI Agents in Customer Service | EP12
Feb 3, 2025
Discover how AI is changing the game in customer service! From friendly chatbots to AI-driven phone agents, these innovations are transforming interactions into engaging experiences. Delve into the competitive pricing landscape and learn how businesses can benefit from cost-effective solutions. Explore real-world applications and the balance between accuracy and efficiency, while uncovering the potential for AI to redefine customer support roles by 2025.
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Shift to Friendly AI Agents
- Jotform initially converted forms into conversational AI but discovered users mainly used it for customer service.
- They shifted positioning to create Friendly AI Agents with personality and avatars to enhance customer engagement.
Secure Early AI Pricing
- Lock in introductory AI agent pricing early to secure lower costs before price changes.
- Jotform offers 1,000 free monthly conversations, making it cost-effective for small businesses.
AI Phone Agent Demo Experience
- The AI phone agent demo simulated an oil change shop answering customer questions with natural conversation.
- It felt like speaking with a real human, increasing customer comfort and trust in AI support.