AI Agents in Customer Service | EP12
AI Agents Podcast
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AI in Customer Service: Balancing Accuracy and Efficiency
This chapter explores the role of AI in customer service, focusing on ensuring accurate responses and minimizing misinformation. It discusses how companies like Jotform implement testing and prompts to guide AI interactions, along with the necessity of human oversight for complex inquiries. The conversation also touches on the future of AI in service roles, predicting a shift in customer service dynamics by 2025, and emphasizes the potential for AI to enhance efficiency while creating new job opportunities.
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