Build with Leila Hormozi Why Your Business Doesn't Go Past $3-10M | Ep 9
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Feb 7, 2023 Discover the secrets to breaking the $3-10 million revenue ceiling. Learn how customer success is crucial for retention and growth. Uncover five actionable strategies to enhance client experiences, including tracking ROI and ensuring seamless pre-and post-sale interactions. Explore the importance of continuous onboarding and addressing product gaps. This insightful discussion is packed with tips to help your business thrive and achieve sustainable success!
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Churn vs. Marketing
- High software churn rates hinder business sales, even with strong marketing.
- Companies with the largest exits prioritize low churn and customer success over marketing.
Defining Customer Success
- Customer success is a proactive partnership focused on maximizing customer value and ROI.
- It's about preventing problems, not just reacting to support tickets, unlike customer service.
Matching Pre- and Post-Sale Experience
- Match pre- and post-sale experiences to improve customer retention.
- Maintain consistent communication and avoid the "ghosting" feeling post-purchase.