Unlocking Business Growth Through Customer Success

It’s the people that help drive your business. Today, Leila (@LeilaHormozi) dives into customer retention and the five things you can do to break through this barrier and take your business from wherever it's today to 10 million and above.

Welcome to Build where we talk about the lessons I have learned in scaling big businesses, gaining millions in sales, and helping our portfolio companies do the same. Buckle up, because we’re creating an unshakeable business.

Timestamps:

(3:11) - How do we define customer success?

(9:27) - 1st way to retain a customer: track, measure, and share ROI to the customer

(10:11) - 2nd way: make sure that the pre and post-sale experience match

(11:46) - 3rd way: shorten the time to value.

(14:50) - 4th way: embody the principle that you never stop onboarding

(16:46) - 5th way: always fill in the product gaps

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