What in the World Just checking in…are my emails holding me back at work?! xx
Dec 22, 2025
Yasmin Rufo, a BBC culture reporter specializing in workplace communication, shares insights on how email tone and punctuation can shape professional perception. She reveals that excessive politeness and emojis may undermine your credibility. Joining her is William Lee Adams from the BBC World Service, who discusses global differences in email styles. They explore how cultural context influences communication, with tips on being direct and authentic while navigating diverse email practices. Discover how to refine your emails for a more confident workplace presence!
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Be Direct And Skip Qualifiers
- Remove qualifying words like "just" and preemptive apologies to sound more confident and direct in emails.
- Keep messages concise and dive straight into the request when someone has already agreed to help.
Curb Exclamation Marks And Emojis
- Limit punctuation like exclamation marks to about one and avoid multiple exclamation marks or kisses in professional emails.
- Use emojis only with colleagues who reciprocate and avoid anything that could be misconstrued.
Tone Choices Have Gendered Consequences
- Email tone choices can be gendered, with women using exclamation marks more often and being judged more harshly.
- Retain authentic personality, but adapt tone to how you want to be perceived professionally.