Bernard Marr's Future of Business & Technology Podcast
The Third Wave Of AI Is Here: Why Agentic AI Will Transform The Way We Work
Nov 15, 2024
Silvio Savarese, Executive Vice President and Chief Scientist of Salesforce AI Research, dives into the world of agentic AI. He explains how this new wave of AI goes beyond chatbots, enabling intelligent agents to work alongside us and revolutionize businesses. Savarese highlights the significance of trust in these agents as they manage tasks and customer service. The discussion emphasizes the importance of human oversight and the collaborative future between humans and AI, reshaping job roles and workplace dynamics.
30:14
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Quick takeaways
- The emergence of agentic AI marks a fundamental shift from personalized tools to intelligent organizational agents enhancing business operations.
- The ethical implications of AI agents highlight the necessity for human oversight and clear operational guidelines to maintain accountability and trust.
Deep dives
The Shift to Agentistic AI
Salesforce is transitioning towards agentistic AI, marking a significant evolution in how generative AI is utilized in businesses. Previously, AI primarily functioned as a productivity tool, assisting in content creation and task execution. Now, there is a movement towards creating AI agents that can autonomously perform tasks for businesses, which represents a shift from personalized AI assistants to organizational AI agents. These agents will not be tailored to individuals but will serve broader organizational needs, facilitating operations in sales and customer service among other areas.
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