Bernard Marr's Future of Business & Technology Podcast

The Third Wave Of AI Is Here: Why Agentic AI Will Transform The Way We Work

Nov 15, 2024

Silvio Savarese, Executive Vice President and Chief Scientist of Salesforce AI Research, dives into the world of agentic AI. He explains how this new wave of AI goes beyond chatbots, enabling intelligent agents to work alongside us and revolutionize businesses. Savarese highlights the significance of trust in these agents as they manage tasks and customer service. The discussion emphasizes the importance of human oversight and the collaborative future between humans and AI, reshaping job roles and workplace dynamics.

30:14

Episode guests

Silvio Savarese

AI Summary

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Episode notes

Podcast summary created with Snipd AI

Quick takeaways

The emergence of agentic AI marks a fundamental shift from personalized tools to intelligent organizational agents enhancing business operations.

The ethical implications of AI agents highlight the necessity for human oversight and clear operational guidelines to maintain accountability and trust.

Deep dives

The Shift to Agentistic AI

Salesforce is transitioning towards agentistic AI, marking a significant evolution in how generative AI is utilized in businesses. Previously, AI primarily functioned as a productivity tool, assisting in content creation and task execution. Now, there is a movement towards creating AI agents that can autonomously perform tasks for businesses, which represents a shift from personalized AI assistants to organizational AI agents. These agents will not be tailored to individuals but will serve broader organizational needs, facilitating operations in sales and customer service among other areas.

Intro

3min

Transforming Customer Service with AI Agents

2min

The Future of AI Agents in the Workforce

10min

Exploring the Dual Focus of Agentic AI: Memory and Reasoning

4min

The Future of Work: Human-AI Collaboration

11min

The next wave of AI is here, and it's not just about chatbots - it's about intelligent AI agents that will work alongside us, negotiate on our behalf, and transform how businesses operate.

Join me as I sit down with Silvio Savarese, Executive Vice President and Chief Scientist of Salesforce AI Research, to explore the fascinating world of 'agentic AI', discussing how these AI agents differ from traditional AI, why they represent the third wave of artificial intelligence, how they'll reshape our workplaces, and crucially, how we can ensure they remain trustworthy and under human control.

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