Transforming Customer Service with AI Agents

The next wave of AI is here, and it's not just about chatbots - it's about intelligent AI agents that will work alongside us, negotiate on our behalf, and transform how businesses operate.

Join me as I sit down with Silvio Savarese, Executive Vice President and Chief Scientist of Salesforce AI Research, to explore the fascinating world of 'agentic AI', discussing how these AI agents differ from traditional AI, why they represent the third wave of artificial intelligence, how they'll reshape our workplaces, and crucially, how we can ensure they remain trustworthy and under human control.