Honest HR Leading Change with Confidence: HR’s Role in Organizational Transformation
Jul 1, 2025
Andy Biladeau, SHRM’s chief transformation officer, joins Marjorie Morrison to discuss HR's vital role in navigating organizational change. They dive into the impact of AI on job roles, urging professionals to adapt for enhanced fulfillment. Biladeau highlights the importance of internal culture for a better customer experience and addresses the ongoing challenge of employee burnout during transformations. With practical insights and personal anecdotes, he emphasizes the need for HR to foster collaboration and trust in today's dynamic landscape.
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People, Not Just Technology
- Transformation is driven by outcomes like new products, customer experience, and business models rather than tech alone.
- Human beings deliver the vision, so change management must prioritize people, not just systems.
Internal Ops Mirror Customer Experience
- Internal operations (processes, culture, tech) directly shape the customer experience.
- Fixing internal silos improves how customers perceive your company.
Clarify Priorities To Enable Agility
- Communicate priorities clearly from the top so employees understand the why and can pivot.
- Set the groundwork so people have a chance to be agile without being defensive about ownership.