HBR IdeaCast Let’s Redefine the Role of Manager
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Apr 26, 2022 Lynda Gratton, a London Business School professor and founder of HSM, explores the evolving challenges facing managers today. She discusses the overwhelming demands on leaders due to rapid change and suggests solutions like training managers to prioritize people skills and outsourcing mundane tasks. Gratton also highlights innovative management structures, like Telstra's distinct separation of oversight and talent development roles. The conversation underscores the importance of empathy and genuine support in fostering employee engagement and well-being.
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Manager Overload
- Managers are overwhelmed due to increased demands like process re-engineering, digitalization, agile work, and hybrid models.
- These changes require new skills and ways of thinking, making it crucial for managers to adapt.
Shifting Power Dynamics
- Managers face a shift in power dynamics, needing to prioritize "we" over "me."
- Their skills must evolve to performance coaching rather than task overseeing, adapting to fluid team structures.
Process Re-engineering's Impact
- Process re-engineering increased workflow efficiency but also manager workload.
- This created more work without more resources, piling more onto managers' plates.
