HBR IdeaCast When Your Employee Is Underperforming
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Jun 25, 2024 
Jenny Fernandez, a team and executive coach affiliated with Columbia and NYU, shares insights on tackling underperforming employees. She stresses the importance of frequent feedback and strong relationships between managers and staff. Discussing generational shifts, she notes that younger employees expect more direct evaluations. Additionally, Fernandez highlights the role of empathy in feedback and advocates for a collaborative approach to problem-solving, ultimately aiming to enhance team morale and reduce turnover.
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Lack of Feedback Training
- Many managers lack formal training in giving feedback, especially early-career managers.
- Younger generations are less patient with on-the-job learning and want more frequent feedback.
Generational Shift in Feedback
- Younger generations (Millennials and Gen Z) actively seek more in-the-moment feedback than previous generations.
- This shift challenges managers who are accustomed to annual reviews.
Self-Reflection and Clear Expectations
- Managers should reflect on their assumptions and expectations for employees.
- Clearly communicate what "good" looks like, including both outcomes and the process.