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Jenny Fernandez

Team and executive coach, faculty at Columbia and NYU. Author of the HBR article "How to Talk to an Employee Who Isn't Meeting Expectations."

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Jun 25, 2024 • 25min

When Your Employee Is Underperforming

Jenny Fernandez, a team and executive coach affiliated with Columbia and NYU, shares insights on tackling underperforming employees. She stresses the importance of frequent feedback and strong relationships between managers and staff. Discussing generational shifts, she notes that younger employees expect more direct evaluations. Additionally, Fernandez highlights the role of empathy in feedback and advocates for a collaborative approach to problem-solving, ultimately aiming to enhance team morale and reduce turnover.