Jenny Fernandez

Jenny Fernandez, a team and executive coach affiliated with Columbia and NYU, shares insights on tackling underperforming employees. She stresses the importance of frequent feedback and strong relationships between managers and staff. Discussing generational shifts, she notes that younger employees expect more direct evaluations. Additionally, Fernandez highlights the role of empathy in feedback and advocates for a collaborative approach to problem-solving, ultimately aiming to enhance team morale and reduce turnover.