DEO's Growth Secrets Podcast for Dental Organizations 246: The Real Reason Your Front Desk Feels Overwhelmed in Your Dental Practice
Oct 23, 2025
In a captivating discussion, Shea Davis and Kristy King from Concierge Contact Center dive into the hidden costs of unanswered calls for dental practices. With over a decade in optimizing patient communication, Shea reveals how missed calls can lead to lost revenue and overwhelmed front desks. Kristy shares insights on the benefits of outsourcing, emphasizing improved conversion rates and operational efficiency. They also explore how dental expertise combined with AI can enhance patient care while ensuring a personal touch.
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Missed Calls Are Lost Revenue
- Missed calls directly translate to lost revenue when practices spend on marketing but lack 24/7 answering.
- Kristy King warns that unanswered marketing-driven calls are like pouring money down the drain.
Use A 24/7 Virtual Front Office
- Use a 24/7 virtual front office to answer calls, schedule patients, and handle emergencies.
- Shea Davis explains that Concierge Contact Center functions as a full virtual receptionist for dental practices.
Local Hybrid Team For Continuity
- CCC keeps all agents local to Athens, GA and maintains a hybrid on-site/remote workforce for continuity.
- Kristy King emphasizes local staffing and stability as part of their HIPAA-compliant approach.