Top Traits of High-Performing Project Managers & How to Cultivate Them
Jan 28, 2025
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In this discussion, Ben Willmott, founder of The PPM Academy and seasoned project delivery leader, shares insights into what makes top-tier project managers stand out. He emphasizes the importance of adaptability, communication, and empathy in project management. The conversation also highlights 'neutral thinking' as a vital skill, allowing managers to detach emotionally during tough times. Additionally, the role of collaboration and a flexible approach to problem-solving is explored, encouraging personal growth and community engagement for ongoing development.
High-performing project managers prioritize adaptability and communication over rigid metrics to effectively navigate unique project challenges.
Cultivating strong relationships and empowering individuality within teams fosters a positive environment conducive to project success and growth.
Deep dives
Understanding High Performance in Project Management
High-performing project managers are distinguished by their focus on behaviors and traits rather than strict metrics. Metrics such as staying within scope, time, and budget often overlook external influences that may hinder success. Instead, high performance is defined by an individual's aptitude for adaptability, communication, leadership, and mindset. Recognizing that high performance varies by career stage allows project managers to continually develop their skills, reflecting and improving over time without being judged solely based on predefined criteria.
The Importance of Adaptability
Adaptability is a crucial trait for project managers as every project and client presents unique challenges. Project managers must be willing to approach each situation differently, understanding that what worked previously may not apply to a new context. This adaptability extends to client interactions, where simplifying complex information can foster better understanding. Additionally, viewing problems as opportunities for learning enhances a project manager's mindset, promoting a more effective and positive work environment.
Building Strong Communication and Relationships
Effective communication is paramount for project managers, and it begins with building strong relationships within teams and with clients. A project manager with healthy relationships can facilitate smoother collaboration, making it easier to tackle issues as they arise. Different individuals have varying communication preferences; therefore, being proactive and versatile in communication strategies is essential. By nurturing relationships, project managers create an environment where team members feel valued and are more likely to contribute positively.
Cultivating Organizational Support for High Performance
Organizations must simplify expectations and provide support to cultivate high-performing project teams. Rather than imposing rigid processes, leadership should focus on key performance indicators that allow flexibility in how project managers operate. Empowering project managers to track progress and success in their own ways fosters individuality while delivering essential outcomes. Recognizing that a high-performing project manager can facilitate better relationships and create opportunities for business growth, organizations should encourage the development of these traits for mutual benefit.
What sets top-tier project managers apart from everyone else? High-performance project management goes beyond mastering processes and tools; it involves cultivating a blend of adaptability, communication, leadership, and mindset.
Galen Low is joined by Ben Willmott—Founder of The PPM Academy—to explore the key traits that differentiate top-tier project managers from the rest. Resources from this episode: