Dealing with a toxic client can drain your team, hurt your business, and feel impossible to escape. But what if the problem isn’t you—it’s them? If you’re stuck in a difficult client relationship and unsure what to do next, this episode is for you.Host Galen Low is joined by agency expert Melissa Morris to discuss when and how to fire a client, along with strategies for protecting your team and business. Tune in to learn how to navigate tough client dynamics and set your agency up for success.Resources from this episode:Join DPM MembershipSubscribe to the newsletter to get our latest articles and podcastsConnect with Melissa on LinkedInCheck out Agency AuthorityBook a free discovery call with Melissa

Generative AI is everywhere—transforming industries, dominating conversations, and yet, for many, it’s still just a tool for note-taking and meal planning. If you’re a project professional feeling stuck in a GenAI rut, this episode is for you.Host Galen Low sits down with AI expert Kathleen Walch to explore how project managers can move beyond basic chatbot use, rethink their AI approach, and unlock new career opportunities. Tune in to discover what GenAI truly has to offer beyond prompt engineering.Resources from this episode:Join DPM MembershipSubscribe to the newsletter to get our latest articles and podcastsConnect with Kathleen on LinkedInCheck out The Project Management Institute and AI Today Podcast

Trust isn’t free—especially when you inherit a project that's completely off the rails. But instead of going in guns blazing, what if you could build trust with authenticity and strategic partnership?Galen Low sits down with Melissa Morris, founder of Agency Authority, to discuss practical strategies for establishing trust, improving collaboration, and proving your value as a strategic partner. Whether you’re struggling with client rapport or looking to refine your approach, this conversation will give you the tools to strengthen relationships and keep your projects on track.Resources from this episode:Join DPM MembershipSubscribe to the newsletter to get our latest articles and podcastsConnect with Melissa on LinkedInCheck out Agency AuthorityBook a free discovery call with Melissa

Join presentation expert Renaud Taburiaux, who coaches professionals across various levels, as he shares insights on transforming project presentations. He dives into the 'think, build, and deliver' framework for clear communication and emphasizes rehearsals for team confidence. Renaud highlights the importance of engaging storytelling through effective transitions and frames presentations as valuable interactions rather than mere tasks. Learn techniques to empower team members and embrace the concept of a 'presentation sprint' for impactful delivery!

To some folks, a Project Management Office sounds like a stale concept more than a hotbed of innovation. But in a world where non-PM roles are increasingly expected to deliver projects and emerging tech is aggressively forcing us to change the way we work, the PMO may actually be the key to unlocking the future of project management.Galen Low is joined by Olivia Montgomery (Associate Principal Analyst at Gartner), Bruno Morgante (Board Member at The PMO Leader), and Lauren Selley (Director of Program Management at Code and Theory) to delve into the challenges faced by PMOs, the importance of dynamic leadership, and the integration of innovative strategies like artificial intelligence to enhance project success.Resources from this episode:Join DPM MembershipSubscribe to the newsletter to get our latest articles and podcastsConnect with Olivia, Bruno, & Lauren on LinkedInCheck out Gartner, The PMO Leader, and Code and Theory

In this discussion, Ben Willmott, founder of The PPM Academy and seasoned project delivery leader, shares insights into what makes top-tier project managers stand out. He emphasizes the importance of adaptability, communication, and empathy in project management. The conversation also highlights 'neutral thinking' as a vital skill, allowing managers to detach emotionally during tough times. Additionally, the role of collaboration and a flexible approach to problem-solving is explored, encouraging personal growth and community engagement for ongoing development.

What do you do when you top out as a project manager? More and more Senior PMs are turning to coaching and consulting. But what's really driving that trend, and do PMs have what it takes to be an entrepreneur?Galen Low is joined by Stephanie Best—Managing Director at Greannmhar—to delve into the transition from project management to consulting and how ageism and hustle culture are influencing such career choices.Resources from this episode:Join DPM MembershipSubscribe to the newsletter to get our latest articles and podcastsConnect with Stephanie on LinkedInCheck out Greannmhar

Mukhtar Kadiri, a Program Director and PM Recruiter at WorkTipsPro, shares invaluable insights on thriving in your first 90 days as a project manager. He emphasizes the importance of adapting with a continuous 90-day plan to reassess goals. Kadiri discusses overcoming challenges like imposter syndrome and navigating team dynamics in today's volatile job market. He also addresses emotional hurdles during job searches, the significance of effective communication with management, and the power of self-reflection for ongoing professional growth.

Your process documentation sucks. Don't worry — so do most people's. It's because it's tedious and manual to create and takes away from the fun parts of work. But wait — couldn't AI help?Galen Low sat down with Alyson Caffrey (Co-founder of Operations Agency), Gray Mackenzie (Co-founder of ZenPilot), and Brian Kessman (Founder of Lodestar Agency Consulting) to explore whether a healthy culture of AI, automation, and iterative knowledge transfer can get your teams out of process documentation hell.Resources from this episode:Fill out our 2025 salary surveyJoin DPM MembershipSubscribe to the newsletter to get our latest articles and podcastsConnect with Alyson, Brian, and Gray on LinkedInCheck out ZenPilot, Operations Agency, and Lodestar Agency Consulting

In this discussion, Stephanie Best, Managing Director at Greannmhar, brings her expertise in operations consultancy to the forefront. She emphasizes the critical need for strategic alignment in project management to avoid miscommunication. Stephanie shares insights on navigating agile challenges and fostering open dialogue to empower teams. She also tackles engagement strategies in hierarchical work cultures and highlights the importance of clear communication with stakeholders. Ultimately, she advocates for curiosity as a driver of professional growth.