In this discussion, Ben Willmott, founder of The PPM Academy and seasoned project delivery leader, shares insights into what makes top-tier project managers stand out. He emphasizes the importance of adaptability, communication, and empathy in project management. The conversation also highlights 'neutral thinking' as a vital skill, allowing managers to detach emotionally during tough times. Additionally, the role of collaboration and a flexible approach to problem-solving is explored, encouraging personal growth and community engagement for ongoing development.