The Evolving Leader

Wilful Blindness with Margaret Heffernan

May 24, 2023
Margaret Heffernan, a renowned entrepreneur and author, explores the concept of 'willful blindness'—our tendency to ignore uncomfortable truths. She shares insights on how leaders can confront this in their organizations, emphasizing the importance of open dialogue and fostering innovation. Margaret also discusses strategies for embracing uncertainty in decision-making and the significance of ongoing learning in today’s ever-changing landscape. Her reflections on personal growth and tackling self-doubt in writing add a relatable touch to the conversation.
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INSIGHT

Willful Blindness Persistence

  • Willful blindness persists because it offers advantages, making it difficult to eradicate.
  • We must reduce the conditions where it thrives, not eliminate it entirely, for a better functioning world.
ANECDOTE

Tata CEO's Approach

  • Tata's CEO combats willful blindness by regularly talking to his driver, gaining diverse perspectives.
  • He sits up front, asking questions instead of isolating himself in the back, demonstrating accessibility.
INSIGHT

Transforming Companies

  • Most cultural transformation programs fail because they're overly complex and lack employee buy-in.
  • Involve your workforce in identifying and solving problems, fostering ownership and sustainable change.
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