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Revolut Insider

Ep. 19 The Art of Problem-Solving: strategies behind the growth of Revolut Business

Jul 11, 2024
Manuel Soto, the Head of Operations at a leading fintech company, discusses his journey from consulting to revolutionizing operations at Revolut Business. He emphasizes creative problem-solving as the cornerstone of success. Listeners will learn about the role of data-driven decision-making, the significance of dynamic business-customer relationships, and strategies for prioritizing new features. Soto also shares insights on the 'never settle' mindset that fuels innovation and how personal growth intertwines with professional achievements.
28:05

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

  • Creative problem-solving and a data-driven approach are fundamental to optimizing processes and enhancing service levels at Revolut Business.
  • Understanding customer pain points through ongoing feedback allows Revolut to develop innovative features that cater to diverse business needs.

Deep dives

The Growth of Revolut Business

Revolut Business has seen significant growth, contributing around 15% of the total revenue for Revolut Group and boasting over 200,000 active businesses each month. This growth reflects the increasing trust and reliance that businesses are placing on Revolut's services. Comparing its size to major competitors in the neobank space, Revolut Business is either larger or comparable, indicating a strong market position. The increased rate of customer acquisition, reported at over 50% year-on-year, showcases the evolving landscape of FinTech and the growing demand for integrated business solutions.

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