A Product Market Fit Show | Startup Podcast for Founders

Her VCs said she killed the company. 6 years later, it's worth $1.3B. | Jennifer Smith, Founder of Scribe

8 snips
Dec 8, 2025
Jennifer Smith, Founder and CEO of Scribe, transitioned from venture capital to building a billion-dollar company despite her investors claiming she 'killed' it with a pivot. She discusses launching a 'janky' MVP on Product Hunt, her unique approach to validating product-market fit, and the importance of running both Product-Led Growth and enterprise sales together. Jennifer shares her insights on turning interviews into mentorship and her 'Boulder Test' for gauging market demand, offering a refreshing perspective on startup success.
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ANECDOTE

Ignored Investors And Pivoted Anyway

  • Jennifer recounts investors saying her pivot "killed the company."
  • She ignored them because she had closer customer insight and was proven right.
INSIGHT

Work Transformation Is Invisible

  • Enterprise leaders see inputs and outputs but cannot observe the actual transformation of work.
  • That hidden institutional know-how walks out the door every day and blocks effective transformation.
ADVICE

Build With Customers, Not In Isolation

  • Build product alongside customers from day one and get feedback early and often.
  • Avoid disappearing into a basement building without customer input.
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