Everyday AI Podcast – An AI and ChatGPT Podcast The Rise of AI Assistants: The undeniable upside and the ugly downside
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Jan 15, 2026 
In a thought-provoking discussion, Chris Caldwell, President and CEO of Concentrix, dives into the double-edged sword of AI assistants. He explores how these agents are revolutionizing customer experience and automating complex tasks, like mortgage applications. However, he also highlights significant risks, including deepfakes and cybersecurity threats. Caldwell emphasizes the importance of strategy and security, urging brands to balance AI efficiency with the human touch to maintain trust and quality in customer interactions.
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Agentic AI Multiplies Human Capacity
- Agentic AI runs background tasks continuously, expanding individual capacity beyond human limits.
- This creates powerful benefits but also introduces new misuse risks for companies and consumers.
Agents Replace Complex Manual Workflows
- Agentic AI solves complex cross-system tasks previously handled by RPA and manual work.
- It speeds resolutions and empowers consumers to execute multi-provider strategies like applying to many lenders simultaneously.
Applying To 100 Banks Example
- Chris imagines consumers instructing bots to apply to 100 banks so lenders bid against each other.
- That example shows how agents radically shift buying power toward consumers.