Intro

AI agents can do our work. OK, sweet. But they can also do.... a lot of bad. Yikes. 😳

So how should enterprises find the middles.

Cuz let's be honest. If your company is not using AI agents in 2026, you're going to fall FAR behind.

But if you don't have the 101 of security and guardrails on point, those AI agents can do more harm than good.

Wish you could get the answers directly from a Fortune 500 CEO?

That's exactly what Concentrix's Chris Caldwell is going to provide. Make sure to join us!

The Rise of AI Assistants: The undeniable upside and the ugly downside -- An Everyday AI Chat with Jordan Wilson and Concentrix's Chris Caldwell.

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Topics Covered in This Episode:

1. The Rise of AI Assistants: Upside & Downside
2. Agentic AI Impact on Customer Experience
3. AI Assistants Automating Complex Consumer Tasks
4. Agentic AI Empowering Customer Complaint Strategies
5. Deepfakes & Voice Cloning Risks in AI
6. Cybersecurity Challenges: AI-Powered Attacks
7. Consumer Personal Digital Assistants Adoption Curve
8. Preparing Business Strategy for AI Assistant Era
9. Human vs. AI Agents: Customer Service Balance
10. Low-Tech Solutions to High-Tech AI Abuse
11. Agent-to-Agent Communication in Enterprise AI

Timestamps:

00:00 "AI Assistants: Benefits and Risks"

04:13 "Generative AI Enhancing Experiences"

06:43 "AI Risks and Capabilities"

10:20 "Digital Assistants' Rapid Growth Ahead"

14:31 "Companion AI vs Delegated AI"

19:01 AI Utilization and Validation Practices

19:44 "Tool for Driving Actions"

24:28 "Brands Must Balance AI & Humanity"

26:40 "Everyday AI: Subscribe & Connect"

Keywords: 

AI assistants, agentic AI, AI-powered customer experience, AI bots, digital personal assistants, customer journey automation, AI in customer service, automated support, multimodal bots, AI-enabled fraud, deepfakes, voice cloning, cybersecurity risks, identity validation, customer engagement, 24/7 support automation, automated complaint handling,

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