Chris Caldwell
President and CEO of Concentrix, a global customer experience services company that supports brands across channels; speaks about deploying AI and agentic assistants in customer service, cybersecurity risks, and enterprise strategy.
Best podcasts with Chris Caldwell
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64 snips
Jan 15, 2026 • 28min
The Rise of AI Assistants: The undeniable upside and the ugly downside
In a thought-provoking discussion, Chris Caldwell, President and CEO of Concentrix, dives into the double-edged sword of AI assistants. He explores how these agents are revolutionizing customer experience and automating complex tasks, like mortgage applications. However, he also highlights significant risks, including deepfakes and cybersecurity threats. Caldwell emphasizes the importance of strategy and security, urging brands to balance AI efficiency with the human touch to maintain trust and quality in customer interactions.
26 snips
Nov 5, 2025 • 29min
Chris Caldwell on the Power—and Limits—of AI
Chris Caldwell, CEO of Concentrix with over 20 years in the industry, discusses the transformative power of AI in customer experience. He highlights how trust and transparency are essential for effective AI adoption and how hyper-personalization creates individualized customer interactions. Caldwell shares insights on balancing personalization with privacy and explains the necessity of a culture of experimentation in AI projects. Real-world examples illustrate how timely, data-driven recommendations enhance customer engagement and retention.
