S3.9/E52: Merch Reconnaissance w/ Fourthwall COO Eli J. Valentin
Sep 25, 2023
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Eli J. Valentin, COO of Fourthwall, discusses the unique offerings of Fourthwall in the merch industry. They explore topics such as on-demand merch, order management challenges, and the importance of diversifying music. Eli also shares their experiences living in different US cities and the value of learning from mistakes. Moreover, they highlight the benefits of building a direct relationship with fans and customizing specialty items through Fourthwall.
Testing different products and merchandise with the audience helps artists gauge fan preferences and create appealing merchandise.
Building a direct relationship with fans through email and text messaging enables artists to communicate directly and cultivate a sense of community.
On-demand merchandise reduces the risk of unsold inventory, allows for flexible customization, and provides faster production and shipping.
Deep dives
Testing Different Products and Merchandise
One key strategy for artists and creators is to test different products and merchandise with their audience. By offering a variety of options, such as t-shirts, hoodies, plushies, autographed pictures, and digital products, artists can gauge which items resonate the most with their fanbase. It's important to be in tune with your audience's preferences and create products that they find appealing. Additionally, focusing on quality is crucial. Artists should ensure that their merchandise is well-made and durable, providing fans with a positive experience. Testing different products and maintaining high quality can help artists develop a strong and loyal fanbase.
Direct-to-Fan Communication and Data Collection
Building a direct relationship with fans is essential for artists and creators. By utilizing platforms like email and text messaging, artists can communicate directly with their audience, keeping them informed about new releases, exclusive offers, and special events. By collecting and owning their fan data, artists can have more control over their communication and marketing efforts. This direct-to-fan approach cultivates a sense of community and allows artists to foster a deeper connection with their supporters.
On-Demand Merchandise and Inventory Management
On-demand merchandise provides a solution to inventory management and waste. Artists no longer need to order products in bulk, reducing the risk of unsold inventory. On-demand printing allows for more flexibility and customization, as products are printed and shipped as they are sold. This model also speeds up the production and shipping process, providing fans with a faster, more satisfying experience. Artists can leverage on-demand merchandising to test different products and designs without incurring significant upfront costs.
Working with Existing Stock and Fulfillment Options
Fourth Wall provides options for artists who have existing stock. Artists can choose to fulfill orders themselves using third-party logistics or fulfillment services, or they can use Fourth Wall's fulfillment warehouse to handle the process. This flexibility allows artists to efficiently manage their existing stock and seamlessly integrate it into their merchandising strategy. Whether artists prefer self-fulfillment or utilizing Fourth Wall's resources, they can effectively sell their merchandise while focusing on their creative endeavors.
Fulfillment options and saving fees
There are different options for fulfilling orders, such as using a warehouse and fulfillment center or self-fulfilling. Storing inventory elsewhere can save on fees, but it's important to consider the rate of sales and inventory volume.
Promoting and engaging with fans
Promoting a fourth wall store can be done by engaging with your audience and involving them in the process. This can include livestreaming, using Discord or polls to gather feedback, and creating special rewards for loyal fans. It's also important to actively promote the store on social media and other platforms to create awareness and drive traffic.
We're back to talk all things merch! There are a slew of new "on-demand" merch companies out there but Host Emily White feels Fourthwall is taking care of artists & fans with quality gear, along with hybrid options for traditional merchandise! Learn more about this Mr. Serena Williams / Alexis Ohanian backed company in this episode and what sets Fourthwall apart in the merch world and more. Happy listening!
This season was recorded at Tower Records' new Tower Labs space in Brooklyn in partnership with The NY Mayor's Office of Media & Entertainment’s New York Music Month. NYMM is the official celebration of New York City’s vibrant & dynamic music ecosystem & we are so grateful for the New York City Mayor’s Office of Media & Entertainment's support in making this season happen.
We also want to deeply to thank to our partners over at The Ally Coalition for supporting us & the crucial work they are doing. Founded in 2013 by Jack and Rachel Antonoff, The Ally Coalition provides critical support for organizations dedicated to bettering the lives of LGBTQ youth and raises awareness about the systemic inequalities facing the LGBTQ population. TAC is committed to bettering the lives of LGBTQ youth through tours, social media campaigns & collaborative partnerships. To learn more, & how you can get involved, visit theallycoalition.org.