The Marketing Book Podcast cover image

The Marketing Book Podcast

483 Immersion by Paul Zak

Apr 12, 2024
Author Paul Zak discusses how to create extraordinary experiences using neuroscience research. They delve into the shift towards experiences in business, harnessing brain technologies for understanding customer preferences, enhancing communication through immersion and technology, crafting immersive retail narratives, and the power of joy in advertising.
01:01:28

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

  • Delighting customers with joyful interactions drives customer lifetime value in businesses.
  • Aligning branding moments and emotional peaks enhances customer immersion and engagement.

Deep dives

Creating Immersive Customer Experiences for Long-Term Success

To ensure long-term success, businesses need to focus on bringing joy to customers rather than just solving their problems. Extraordinary experiences drive customer lifetime value, emphasizing the importance of delighting customers with joyful interactions and creating immersive relationships that prioritize joy and emotional resonance.

Remember Everything You Learn from Podcasts

Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
App store bannerPlay store banner