Transitioning to Microsoft Teams

The transition from a traditional telephony system to Microsoft Teams involves significant changes, especially in a manufacturing setting where specific device capabilities are crucial. Dan Hall, responsible for IT collaboration, highlights how the company moved from an on-premise PBX solution to a fully cloud-based system with Teams, facilitating collaboration and flexibility. A particular challenge was adapting to headsets instead of traditional desk phones, which required effective change management to ensure user acceptance. This transition happened around 2018-2019 and coincided with acceleration in Teams' adoption during the COVID-19 pandemic, ultimately proving beneficial for remote work capabilities.