How Learning Moments Help Leaders Drive Culture Change w/ Garry Ridge
Mar 26, 2024
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Former WD-40 CEO Garry Ridge discusses leadership and culture change, emphasizing the importance of learning moments for leaders, implementing new policies, and successfully shepherding organizations. He shares insights on what leaders are currently getting wrong, motivates his own leadership, and highlights the four pillars for driving culture change.
Encouraging learning moments in the work culture involves seizing both negative and positive situations as opportunities for intentional learning, fostering a culture of continuous improvement.
By embracing learning moments, individuals can amplify positive experiences and prevent others from repeating negative ones, ultimately driving a culture of continuous improvement.
Deep dives
Creating a Learning Culture in the Workplace
Encouraging learning moments in the work culture involves seizing both negative and positive situations as opportunities for intentional learning. By fostering a culture of continuous learning, leaders can engage in coaching moments rather than reprimanding employees publicly. This approach allows for personal growth, embodies organizational values such as creating positive lasting memories, and emphasizes the importance of caring and sharing in leadership.
The Concept of Learning Moments
Gary Ridge discusses the concept of 'learning moments' as positive or negative outcomes meant to be shared openly for the collective benefit within an organization. These moments, instead of being labeled as failures, are seen as opportunities for growth and learning. By embracing learning moments, individuals can amplify positive experiences and prevent others from repeating negative ones, ultimately driving a culture of continuous improvement.
Cultivating Empowering Organizational Culture
WD-40's transformation under Gary Ridge's leadership highlights the shift towards an empowering culture essential for global growth. Ridge's emphasis on servant leadership, rooted in care, candor, accountability, and responsibility, reshaped the organizational dynamics. This shift not only boosted employee engagement but also significantly increased the company's market value and global reach over time.
Sustaining Positive Leadership and Organizational Growth
Gary Ridge's unwavering focus on leadership development and nurturing a positive culture led to enduring organizational success. Through consistent reinforcement of core values, celebration of achievements, and fostering a sense of belonging, Ridge inspired leaders to prioritize learning, teaching, and building meaningful connections. This holistic approach culminated in not just business growth but also high employee engagement and a resilient organizational culture.
In this episode of Relationships at Work, Russel chats with author, consultant and former WD-40 CEO Garry Ridge on how learning moments for leadership are integral to the success of culture change. (Originally released: April 24, 2023)
Garry shares his thoughts, stories and experience with...
What a learning moment is for leaders.
What change looks when implementing new policies in a large organization.
The ingredients in properly changing a culture.
The four pillars for successfully shepherding an organization
What leaders are getting wrong right now
How Garry motivates his own leadership
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