Negotiate Anything Why Deep Listening Is the Most Persuasive Thing You Can Do
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Jul 3, 2025 Emily Kasriel, an award-winning BBC journalist and executive coach, shares insights from her transformative eight-step framework for deep listening. She reveals why true listening can change perspectives far more than loud arguments ever could. Discover how to defuse defensiveness with a simple question and the neuroscience behind conversational breakdowns. Kasriel highlights how deep listening can cultivate collaboration in disagreements, turning friction into meaningful connections and making you a more persuasive communicator.
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Common Listening Mistakes
- We often mistake 'listening' for waiting to speak and interrupting or offering quick solutions.
- Genuine listening makes people feel heard, connected, and opens up deeper communication.
Deep Listening Lowers Defenses
- When people feel truly heard, they feel safer to express themselves and more understood.
- Deep listening helps others re-examine their attitudes, lowering defenses and opening them to your perspective.
Emotional Brain Triggers Defensiveness
- Our limbic system treats opposing viewpoints as threats, triggering defensiveness.
- Interrupting often stems from this threat response rather than a genuine need to clarify.
