Emily Kasriel, an award-winning BBC journalist and executive coach, shares insights from her transformative eight-step framework for deep listening. She reveals why true listening can change perspectives far more than loud arguments ever could. Discover how to defuse defensiveness with a simple question and the neuroscience behind conversational breakdowns. Kasriel highlights how deep listening can cultivate collaboration in disagreements, turning friction into meaningful connections and making you a more persuasive communicator.
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insights INSIGHT
Common Listening Mistakes
We often mistake 'listening' for waiting to speak and interrupting or offering quick solutions.
Genuine listening makes people feel heard, connected, and opens up deeper communication.
insights INSIGHT
Deep Listening Lowers Defenses
When people feel truly heard, they feel safer to express themselves and more understood.
Deep listening helps others re-examine their attitudes, lowering defenses and opening them to your perspective.
insights INSIGHT
Emotional Brain Triggers Defensiveness
Our limbic system treats opposing viewpoints as threats, triggering defensiveness.
Interrupting often stems from this threat response rather than a genuine need to clarify.
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First published in 1936, 'How to Win Friends and Influence People' by Dale Carnegie is a timeless guide to improving interpersonal skills. The book is divided into four main sections: Six Ways to Make People Like You, Twelve Ways to Win People to Your Way of Thinking, and Nine Ways to Change People Without Giving Offense or Arousing Resentment. Carnegie's principles emphasize the importance of genuine interest in others, active listening, and avoiding criticism and argument. The book offers practical advice on how to build strong relationships, communicate effectively, and influence others by aligning their self-interest with yours. It has been a cornerstone of personal development and business success for generations[2][3][5].
What if the key to changing someone’s mind isn’t speaking louder—but listening deeper?
In this episode, Kwame sits down with award-winning BBC journalist and executive coach Emily Kasriel, whose revolutionary eight-step framework for deep listening has trained over 1,000 leaders in 119 countries—from IBM executives to British army officers. Together, they dive into the uncomfortable truth: most of us think we’re listening... but we’re actually just waiting to speak.
You’ll learn:
Why listening doesn’t mean agreement—and how this single idea can transform conflict
How to disarm defensiveness with one powerful question
The neuroscience behind why we shut down during disagreement
How deep listening can unlock collaboration, connection, and even persuasion
Whether you're dealing with workplace tension, a heated argument at home, or polarized conversations in your community—this episode shows you how to transform pressure into presence, and resistance into real connection.
Because the most persuasive people aren’t always the ones who speak best… they’re the ones who listen like it matters.
Negotiate Anything 