Part 2 - Ask Us Anything: Fraud-Fighter Telethon w/ Frank Mckenna

16 snips

Aug 6, 2025

Frank McKenna, a renowned fraud expert known as "Frank on Fraud," joins host Hailey Windham to discuss pressing topics in fraud prevention. They delve into the challenges of fostering collaboration across industries and the rising threat of personalized scam texts. Highlighting the need for a supportive culture, they share innovative ways to motivate employees in fraud prevention, including fun recognition awards. The duo also offers insights for newcomers, emphasizing the importance of authenticity and building connections in the fraud-fighting community.

Ask episode

AI Snips

Chapters

Transcript

Episode notes

INSIGHT

Industry Collaboration Barriers

Different industries hesitate to share fraud information due to fear and conservative culture.
Personal collaboration occurs but large cross-industry sharing is rare and hindered by risk concerns.

INSIGHT

Rise in Fraud Reports Explained

Fraud reports rise due to both increased fraud and better customer awareness.
Victims often learn to report fraud only after experiencing it.

ADVICE

Prioritize Internal Fraud Controls

Financial institutions must implement internal fraud monitoring systems.
Internal fraud has risen sharply and ignoring it risks greater loss.

Get the Snipd Podcast app to discover more snips from this episode

Get the app

Banking on Fraudology is part of the Fraudology Podcast Network.

In this episode of Banking on Fraudology, host Hailey Windham and fraud expert Frank McKenna dive deep into the world of financial crime prevention. The duo tackles a wide range of questions from fraud fighters across the industry, offering invaluable insights and practical advice. From discussing the challenges of cross-industry collaboration to exploring the latest trends in synthetic identity fraud, Hailey and Frank leave no stone unturned.

One of the episode's highlights is their candid conversation about creating a fraud-savvy culture within financial institutions. They emphasize the importance of recognizing and rewarding employees who contribute to fraud prevention efforts, sharing creative ideas like Hailey's "Scooby Doo" themed awards. The hosts also address the rising threat of internal fraud, stressing the need for robust monitoring systems and a balance between trust and control.

For those starting their careers in fraud prevention, Hailey and Frank offer encouraging words, urging newcomers to inject their personality into their work and trust their instincts. They also discuss the impact of AI and deepfakes on the fraud landscape, and provide strategies for smaller institutions to compete with big banks in fraud detection. Whether you're a seasoned fraud fighter or just entering the field, this episode is packed with actionable insights to enhance your fraud prevention efforts.

Frank McKenna

https://frankonfraud.com/

About Hailey Windham:

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/