Service Design Show
Key Lessons from a Service Design Community / #Circle Special
Jan 9, 2025
Ru Butler, a service designer for an insurance firm in the UK, shares insights from the first four years of a community designed for in-house service design professionals. They discuss the evolution of the Circle community and the importance of co-creation. Topics include ethical dilemmas in service design, the introduction of AI enhancements, and the push for decentralized leadership. Ru emphasizes the strength of personal connections and the need for ongoing engagement, making it a vibrant space for learning and growth in the service design realm.
01:06:36
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Quick takeaways
- The Circle community's growth over the past year demonstrates the importance of adaptability in fostering member engagement and collaboration.
- Seasonal themes within the community enhance meaningful discussions, allowing members to explore specific topics more deeply and creatively.
Deep dives
Celebrating Community Growth
The Circle community marks its fourth anniversary, highlighting significant growth and member engagement from various global companies. This evolution showcases the importance of adaptability in fostering a thriving network, reflecting on both successes and challenges encountered over the past year. Members play an active role in shaping the community through initiatives like the Circle Council, allowing them to contribute ideas and feedback that directly influence the direction of the group. This collaborative spirit emphasizes the importance of co-creation in community development, ensuring that every voice is heard and valued.
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