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Modern Wisdom
#669 - Scott Walker - A Hostage Negotiator’s Hacks To Master Communication
Aug 19, 2023
57:14
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Former Scotland Yard detective and world renowned hostage negotiator, Scott Walker, shares insights on the science of negotiating, tips for dealing with nerves in high-pressure situations, advice for negotiating with difficult people, and tips to avoid common mistakes in an argument. He also discusses the world of kidnap for ransom negotiation, the challenges faced by victims and their families, the importance of building rapport and fostering collaboration, preparing for negotiation, developing the skill of listening, and avoiding negotiation mistakes and managing emotions.
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Quick takeaways
- Active listening, empathy, and understanding the other person's perspective are key to successful negotiation.
- Maintaining composure in high-pressure situations is crucial for making rational decisions and defusing tense situations.
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Keys to Successful Negotiation
The key to successful negotiation lies in active listening, empathy, and understanding the other person's perspective. It is important to ask open-ended questions to uncover the needs and desires of the other party. Preparation is crucial, including identifying potential challenges and objections ahead of time. It is also essential to manage emotions and maintain composure throughout the negotiation process. Focusing on building rapport and trust, rather than imposing unsolicited advice, is vital to fostering a cooperative environment for effective negotiation.
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