Negotiate Anything How To Use Customer Experience Data To Understand People with Sarah Ahern.
Dec 2, 2023
Sarah Ahern, Data Strategist in Supply Chain/Innovation helps us negotiate in the supply chain via a revenue model. How it will affect us in decision-making during the pandemic and recession and the difficult conversations we need to have. Exploring the importance of leveraging data in decision-making processes and negotiations. The power of mindfulness and inclusive processes in organizations and involving people in the process. Using customer experience data to understand behavior and strategies to address resistance to change.
Chapters
Transcript
Episode notes
1 2 3 4 5
Introduction
00:00 • 2min
Using Data in Decision-Making and Negotiations
02:25 • 6min
The Power of Mindfulness and Inclusive Processes in Organizations
08:35 • 3min
Involving People in the Process and Understanding Data
11:45 • 3min
Using Customer Experience Data to Understand Behavior
14:22 • 12min