How To Use Customer Experience Data To Understand People with Sarah Ahern.
Negotiate Anything
00:00
Using Customer Experience Data to Understand Behavior
This chapter explores the power of utilizing customer experience data to gain insights into behavior. It emphasizes the importance of seeking to understand customers and employees, and discusses strategies to address resistance to change. It also highlights the value of letting data guide decision-making and the role of identity and gut feeling in decision making.
Play episode from 14:22
Transcript
