

The One Thing That Saves a Deal When Everything Goes Wrong
7 snips May 4, 2025
Andy Newton, a real estate leader specializing in distressed residential properties, shares his journey of leading a team through unexpected tragedy. He reveals how a powerful yet often overlooked principle can salvage deals when everything seems lost. The discussion covers the importance of empathy in leadership and the need for open communication during turbulent times. Newton emphasizes the value of moral decision-making and the impact of compassionate leadership on rebuilding trust and navigating tough conversations in high-stakes environments.
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Navigating Tragedy in Business
- Andy Newton faced a sudden tragedy with the founder's death while trying to keep business deals intact.
- He had to negotiate internally first to manage emotions and then cautiously lead through the crisis.
Prioritize Relationships in Crisis
- Prioritize relationships in crisis negotiations for ethical and practical solutions.
- Seek authentic conversations to balance helping others and protecting your own interests.
Communicate Firmly and Often
- Provide regular updates to clients even when no new info is available.
- Use firm but solution-focused language to remind clients of contractual obligations.