How Leaders Lead with David Novak
3 More Questions (Bill Mudd) with David Novak and Koula Callahan
May 6, 2024
David Novak, former CEO of Yum! Brands, shares insights on leading when others know more, handling the pressures of a massive business, and the importance of innovation and team alignment in a conversation with Bill Mudd.
11:23
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Quick takeaways
- Acknowledge others' expertise and ask insightful questions to lead effectively in diverse settings.
- Focus on driving strong organizational culture, making tough decisions, and ensuring product quality for business success.
Deep dives
Focus on Customer Experience at Churchill Downs
The President and COO of Churchill Downs, Bill Mudd, emphasizes the importance of prioritizing the customer experience. He meticulously looks into every aspect, from arrival to departure, to ensure customer satisfaction. This customer-centric approach has contributed to Churchill Downs' success, with a significant market cap growth to $10 billion. By empowering employees and focusing on customer happiness, Bill Mudd demonstrates a commitment to enhancing the overall customer experience.
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