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Abby Covert - Making Sense & Getting Unstuck
Oct 29, 2024
Abby Covert, a seasoned information architect and author, shares her expertise on making sense of complex information. She discusses the profound impact of customer feedback in UX design and her journey through ADHD, emphasizing the unique challenges faced by women in diagnosis. Abby also explores her transition from graphic design to information architecture, highlighting ethical responsibilities in tech. With insights into effective communication through diagrams, she underscores the importance of community support and self-advocacy in overcoming creative challenges.
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Quick takeaways
- Abby Covert stresses the importance of actively listening to customer feedback to improve user experiences and strengthen designer-user relationships.
- Her journey into information architecture emphasizes the shift from aesthetic design to crafting user-centric experiences focused on clarity and understanding.
Deep dives
The Importance of Customer Feedback
Understanding customer feedback is crucial for professionals in user experience. Ignoring negative feedback can lead to a disconnect between the user's actual experience and the designer's expectations. By actively listening to customer concerns, designers can identify pain points and areas for improvement. This proactive approach not only enhances the user experience but also fosters a better relationship between designers and users.
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